These Terms of Service govern your access to and use of OneLoop websites and product. By accessing the sites, purchasing a subscription, requesting a demo, or using the service, you agree to these Terms.
OneLoop provides AI advisory and consulting services, related implementation services, and the OneLoop software platform on a month-to-month basis. Some offerings may also be governed by proposals, order forms, statements of work, or other written agreements. If a separate written agreement conflicts with these Terms, the separate written agreement controls for that relationship.
You must be at least 18 years old and legally capable of entering into binding agreements to use the websites or services.
You are responsible for the accuracy of account information, the security of account credentials, and all activities that occur under your account. You must notify us promptly if you suspect unauthorized access or misuse.
OneLoop may offer multiple levels of connected-data or workflow access, including read-only, draft-only, and autonomy modes. These permissions are not granted simply by browsing the website. They apply only when a customer purchases or activates the relevant product features, explicitly authorizes the integration, and agrees to the associated terms and configuration. The customer remains responsible for determining what permissions to grant and whether to continue granting them.
OneLoop subscriptions are offered on a month-to-month basis unless a separate written agreement states otherwise. Your subscription renews automatically each billing period until cancelled. You may cancel prospectively for future billing periods, but cancellation does not entitle you to a refund for charges already paid or incurred.
Unless a separate written agreement expressly states otherwise, all fees are due in U.S. dollars and are non-refundable. This includes consulting fees, implementation fees, subscription fees, and any related charges. You are responsible for any applicable taxes, duties, or similar government assessments.
The websites, software, branding, copy, workflows, interfaces, and related materials are owned by or licensed to Aithon LLC and are protected by intellectual property laws. Subject to your compliance with these Terms and any applicable order form, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes.
The websites and services may depend on or integrate with third-party providers, including payment processors, communications providers, analytics vendors, cloud hosts, and external software or data sources such as calendar platforms. We are not responsible for the acts, omissions, or policies of third-party providers.
By providing a mobile phone number through any OneLoop form, intake flow, demo request, onboarding step, or account profile, and by affirmatively opting in where required, you agree to receive text messages from Aithon LLC related to OneLoop, including but not limited to account notifications, onboarding messages, customer support, scheduling confirmations, service updates, and operational alerts.
Consent to receive text messages is not a condition of purchase or use of any service. You may decline to provide a mobile number, and you may opt out at any time.
We do not share or sell mobile phone numbers, SMS opt-in data, or text messaging consent records to third parties or affiliates for marketing or promotional purposes. Limited sharing with subcontractors and service providers (such as messaging carriers and telephony platforms) is permitted only as necessary to deliver the messages you have requested. See our Privacy Policy for additional detail.
The websites, consulting services, and software are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Aithon LLC disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, or uninterrupted performance. We do not guarantee that any recommendation, workflow, automation, or software output will achieve a particular business result.
To the fullest extent permitted by law, Aithon LLC and its affiliates, officers, employees, contractors, and representatives will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, data, customers, goodwill, or business opportunity arising out of or related to the websites, the software, or these Terms. Our total aggregate liability for all claims arising out of or related to these Terms or the services will not exceed the amount you paid to us in the three months preceding the event giving rise to the claim, or one hundred U.S. dollars (US $100), whichever is greater.
You agree to defend, indemnify, and hold harmless Aithon LLC and its affiliates, officers, employees, contractors, and representatives from and against claims, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the websites or services, your content, your data, or your violation of these Terms or applicable law.
Any dispute, claim, or controversy arising out of or relating to these Terms, the websites, or the services will be resolved by binding individual arbitration in Texas, except that either party may seek injunctive relief in a court of competent jurisdiction for misuse of intellectual property, confidential information, or unauthorized system access. You and Aithon LLC waive any right to a jury trial and any right to participate in a class action, class arbitration, mass arbitration, or representative proceeding.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
We may modify the websites, features, pricing, product packaging, or these Terms from time to time. Updated Terms become effective when posted unless otherwise stated. Continued use after the effective date constitutes acceptance of the updated Terms.
Legal notices and questions should be sent to legal@useoneloop.com or mailed to Aithon LLC, 3824 Cedar Springs Rd 8013372, Dallas, TX 75219.